The public can call the Helpline to ask general questions about their civil and criminal cases and help them navigate the court system while the court system remains closed to the public except for emergency matters. The Helpline will be staffed from 8:30 a.m. to 4:30 p.m., Monday through Friday.

For emergency matters, court users should first call their local court Clerk's or Register's Offices. Contact numbers for individual courts and offices can be found online on the Courthouse Locator page. Emergency matters include: emergency protection and harassment prevention orders; arraignments of new arrests; bail reviews; dangerousness hearings; mental health commitment orders; care and protection orders; and other matters. Each department of the Trial Court issued Standing Orders that contain full lists of emergency matters.